SCAM from HostHatch! They STEAL MY MONEY after pre-payment for 6 months!

I deposited in Advance to my HostHatch account a 6 month pre-payment, incl. the cPanel option, so that when the invoice arrives, my websites and service won’t be interrupted.
HostHatch, by mistake, suspended my account because no invoice was generated.
I contacted them, they apologised and re-activate my account, BUT now all my websites were not working, my DNS was not resolving as it was before.
I asked them politely either fix or refund me because I don’t know how to fix deal with it.
They said I should pay another company that they recommend to fix it for me, because for this price they only provide hardware, not support.
Since it’s been less than 7 days from my payment/billing cycle, I asked them for a refund. On top of that they never wish to help, like most other hosting providers do. I pay 30$ per month for a VPS including a cPanel (a 6 month pre-payment), I believe at least I should get some support, especially when the problem started after they, by mistake, suspended my account after which all my sites don’t work!
I Canceled my service for which I prepaid through my Control Panel, so they know that I am not using it since I am asking for a refund in which they replied: "Submitting a cancellation request is not the channel to request for a refund, this is your choice to cancel your service immediately (early) or at the end of the billing period (the end).”
So now I prepaid for 6 months then canceled after few days and they keep all my money. Do you guys believe is right to treat your customers this way? Any Recommendation guys you can give me or to them regarding this situation?